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FAQ





FAQ website section to help smart players at afun.com


        

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New on the site?


How to start playing here?

Click on (Sign Up) in the upper right tab and fill in the required registration data. You will receive a verification code in your e-mail or phone number, just enter this code in the tab that will appear after you enter the data and click on "send code".

Now, go to the Menu and click on the "Deposit" option. Make a cash deposit and if applicable, activate the bonus by contacting Live Chat. Then just play. The minimum amount for deposits is R$50.

Each player must be 18+ years, be the owner of the payment method used to deposit, and have documents proving both requirements.

The bonus amount varies according to the amount and the quantity of deposits. See the bonus information at afun.com/activity
Remember, read all the requirements!

Games



New on the site? Learn how to start playing here.

Click on (Sign Up) in the upper right tab and fill in the required registration data. You will receive a verification code in your e-mail or phone number, just enter this code in the tab that will appear after you enter the data and click on "send code".

Now, go to the Menu and click on the "Deposit" option. Make a cash deposit and if applicable, activate the bonus by contacting Live Chat. Then just play. The minimum amount for deposits is R$50

Each player must be 18+ years, be the owner of the payment method used to deposit, and have documents proving both requirements.

The bonus amount varies according to the amount and the quantity of deposits. See the bonus information at this link afun.com/activity.
Remember: read all the requirements carefully before applying for a bonus, so that no errors occur.


Can I play the games with both real and bonus money?

The Daily Login Bonus is activated upon your request. You must request it in Live Chat for the amount of consecutive days according to the activated bonus.

1st deposit - 3 days consecutive login bonus
2nd deposit - 5 days consecutive login bonus
3rd deposit - 7 days of consecutive login bonus
Daily login bonuses correspond to 3% of the deposit amount.

For detailed information about the bonus, please visit afun.com/#/activity


What happens if I have lag or lose my connection during the games?

If you lose your connection during a game of Crash, we will do our best to detect this and attempt to cash you out. However in order to ensure that you never lose any of your money to a loss of internet connection.


What happens if I have lag or lose my connection during the games?

If you lose your during a game of Crash, we will do our best to detect this and attempt to cash you out. However in order to ensure that you never lose any of your money to a loss of internet connection.


I am receiving an error when attempting to place a bet on the games.

Please contact Live Support or email us [email protected] A customer service representative will be more than happy to assist you further.


How do I know the games I am playing are fair?

All outcomes on the AFUN games are generated fairly.


I placed a bet and won, but I didn't receive my winnings. What now?

Please contact Live Support or email us at [email protected] A customer service representative will be more than happy to assist you further.

Bonuses


How do I activate my Welcome Bonus?

The welcome package corresponds to the 1st, 2nd and 3rd deposit bonuses, that are activated from a single and minimum deposit of $ 100.

1st deposit - single and minimum deposit of $ 100 - 100% of the value + 3-day login bonus (3% of the amount)

2nd deposit - minimum and single deposit of $100 - 75% of the amount + 5-day login bonus (3% of the amount)

3rd deposit - single and minimum deposit of $100 - 50% of the value + 7-day login bonus (3% of the amount)

Remember: always check the bonus rules before applying, so that no mistakes can be made.
For detailed information about the bonus, please visit: afun.com/#/activity


I’ve activated the Welcome Bonus. When will I receive my Daily Login Bonus?

The Daily Login Bonus is activated upon your request. You must request it in Live Chat for the amount of consecutive days according to the activated bonus.

First deposit - 3 days consecutive login bonus

Second deposit - 5 days consecutive login bonus

Third deposit - 7 days of consecutive login bonus

Daily login bonuses correspond to 3% of the deposit amount.

For detailed information about the bonus, please visit: https://www.afun.com/#/activity


I have real money balance and bonus balance. What is the difference?

When you make a deposit, you will receive the actual currency balance in your account. When you request the bonus in Live Chat, you will receive the bonus amount in your account.

For each deposit you must complete a turnover of 1x the deposit amount to release the withdrawal.

For each bonus you must complete a turnover of 20x the bonus amount to release the withdrawal.

To withdraw the referral commission balance you must complete a turnover of 1x the commission to release the withdrawal.

The Bonus can be used on any game except live casino betting, poker, opposite betting, sports betting and the special games. Turnover bonus to release the withdrawal may not be made on these games either.

To view your winnings and wagering requirements, please visit your 'Bet History' : https://www.afun.com/#/betRecord


How do I activate a deposit bonus?

In order to activate your bonus, please contact customer service on Live Chat with deposit screenshot and ID Game.


What is Crash, and how do I play it?

Attempted withdraw below the minimum amount: The minimum withdraw amount is R$20 and maximum R$10,000 per day. You can check the limits for deposits and withdraws at https://afun.com
● Entering the branch in the account number field and vice versa.
● Attempted withdraw without wagering and/or meeting turnover (required wagering amount).
● Withdraw attempt with bonus money: In order to withdraw your balance you must complete a turnover of 20x the bonus amount + 1x the deposit amount. This means that you must complete in wagers a total amount equivalent to 20x the amount of your bonus + once the amount of your deposit.

Turnover required = (20 x bonus) + (1x deposit)

● Registering with incorrect data: Your data can be viewed at https://www.afun.com/#/mine Let us know in chat if you can't correct something there.
● Trying to withdraw without checking documents: Check any document request at https://afun.com After uploading a document, wait two days for it to be approved.
● Filling in wrong data: Contact your payment service to confirm that you have entered correct data, or check your data on your bank's app/website and type it in exactly as it is displayed.
● Attempting to withdraw to someone else's account: Use your own account. If you don't have one, it takes at most a few days to create one at a digital bank.
● If none of the above reasons apply in your case or if you have questions, please contact our Live Chat Customer Service: https://direct.lc.chat/14042772/


Common reasons for deposit failures and their solutions.

  • If you can't deposit through card: Some are not being able to deposit with this method. We do not know when this will be fixed. There may also be an incompatibility between your card and our intermediaries. Please, deposit with bank transfer or another method.
  • If you can't find the button to request a deposit: you should register (https://www.afun.com/#/main), log in and click the deposit button, on the top right, or the following link https://www.afun.com/#/payCenter
  • If you can't deposit and already have an AFUN account: You can't have multiple accounts. If your account is banned due to some issue or if you receive a message regarding your "fiscal ID", head to chat and request that the old account is reopened, and the new one closed.
  • If you are trying to deposit below the minimum amount: The minimum deposit is $50. You can check the deposit and withdrawal limits at https://www.afun.com/#/main
  • If none of the above reasons applies to your case or if you have questions, please, contact us through chat so that we may better help you. We are available 24/7 on live support. Live Chat: https://direct.lc.chat/14042772/


Withdraw is limited up to 2000 for Non-deposit player.

For non-deposit Player who's balance are higher than 2000, should deposit the same amount of the balance and rollover at least 1 time to withdraw all the amount.

Account

How do I open an account at AFUN?

Registration is easy, just go to afun.com, click on "subscribe", enter your e-mail or cell phone number, and create a password containing uppercase, lowercase, and numbers. After entering your e-mail or phone number, click on "send code", a verification code will be sent to your e-mail or phone number, you only need to enter this code and confirm your registration.


May I register more than one account at AFUN?

No. Users are limited to 1 account per person! Duplicate accounts will be identified and removed.


How can I delete my account?

Please contact our Customer Service via Live Chat. The time frame for your account to be closed is 30 days after the request. Please make sure that the entire balance has been used or withdrawn before requesting deletion of your account.


What if I have forgotten my username or password?

To reset your password, click “Forgot Password?” on the login screen. You will enter the email address which is registered on your AFUN account and we will send you an email for changing your password.

If you forget your username (your email address), please contact customer support via Live Chat or at [email protected]. A customer service representative will be more than happy to assist you further.



How do I change my account's data or personal information?

Please sign in to your account and go to https://www.afun.com/#/mine. You will be able to change your details there.


I would like to see the history of games and bets I have played, where can I see this?

Please sign in to your account and go to https://www.afun.com/#/betRecod. You will be able to view all your wagers here.


I’d like to see the history of all the transactions, such as deposits and withdrawals. Where can I view this?

I am not receiving any emails from AFUN. How do I solve this?

  1. Have you checked your spam folder? If so, and none of the emails have entered your spam folder.
  2. Please contact customer support via Live Chat or mail
[email protected]
A customer service representative will be more than happy to assist you further.


Security


Is my data secure?

From the moment you visit AFUN, communications between your web browser and AFUN are encrypted. This ensures that all your personal data and activity on our site remains safe and secure.


Verification


Why do I need to verify my account and send in my documents?

In order for AFUN to comply with the laws & regulations we must occasionally ask our customers to verify their account by supplying documentation. Please complete all pending documentation requirements before withdrawing your funds. To verify your account click on Account > Documents.


Which documents are accepted as a proof of ID?

Any government issued Passport, Driver’s License, or national ID card is accepted. The identification must be a valid government-issued photo ID.


Which documents are accepted as proof of address?

AFUN accepts any government issued letter, bank statement, electricity bill, water bill, utility bill, rental agreement. Whatever document you choose, please make sure the document is not older than 3 months, and your name is clearly visible.


How long does document verification take?

Verifications will be processed within 48 hours after your documents have been uploaded. Please make sure that all pending documents have been uploaded correctly so that we can validate them.


How do I change my account's data or personal information?

Please sign in to your account and go to https://www.afun.com/#/mine
You will be able to change your details there.


Is it safe to upload my documents to AFUN?

All documents provided to AFUN are kept in a secure environment and are only accessible to our highly trained finance department. In the absence of these senior officials, no AFUN employee or vendor may give away their identity documents.


Promotions

First Deposit Bonus!

To activate the 1st deposit bonus you need to deposit at least R$100 and ask us here in the chat with the code G1 along with proof of deposit. The bonus is equivalent to 100% of the value of your deposit limited to R$ 1,000.00

Remember that you need to complete a turnover of 20x the bonus amount + 1x the deposit amount in order for the withdrawal to be authorized. Only games from the Slots category count towards the turnover.

The cannot be claimed if any amount of the deposit amount has been wagered. Therefore, please contact us as soon as you have made your deposit.

For more about the available bonuses, please visit afun.com/#/activity

Second Deposit Bonus

To activate the 2nd deposit bonus, you must deposit at least R$100 and request it in Live Chat with the code G2 along with proof of deposit. The bonus is equivalent to 75% of the value of your deposit limited to R$ 1,500.

Remember that you need to complete a turnover of 20x the bonus amount + 1x the deposit amount in order for the withdrawal to be authorized.

Only games from the Slots category count towards the turnover

The cannot be claimed if any amount of the deposit amount has been wagered. Therefore, please contact us as soon as you have made your deposit.

Third Deposit Bonus

To activate the 3rd deposit bonus, you must deposit at least R$100 and ask us in Live Chat with the code G3 along with proof of deposit. The bonus is equivalent to 50% of the value of your deposit limited to R$ 2,000.

Remember that you need to complete a turnover of 20x the bonus amount + 1x the deposit amount in order for the withdrawal to be authorized.

Only games from the Slots category count towards the turnover.

The cannot be claimed if any amount of the deposit amount has been wagered. Therefore, please contact us as soon as you have made your deposit.

Sunday Bonus

The Sunday bonus is a surprise and may or may not be received by those who deposit R$100 or more on Sunday. By making your deposit you compete for the chance to receive a bonus that can reach up to R$ 1,000.

Remember that you must complete a turnover of 20x the bonus amount + deposit to be eligible for withdrawal.

Only games from the Slots category count towards the turnover.

You just need to inform us in Live Chat that you made a deposit of at least R$100 on Sunday and wait. The bonus is delivered on Mondays. Remember, the accounts that will receive the bonus are drawn randomly.

For more about the available bonuses, please visit afun.com/#/activity

Partnership



How can I work with or at AFUN?

Are you an influencer? For collaboration and partnership offers we frequently partner with YouTube and Instagram influencers to promote our platform. If you have an offer, please email [email protected]

For job applications our Customer Service representatives do not have information regarding job opportunities. For job opportunities, please send an email to [email protected]

You will be placed in our database and contacted using the details you provide if there are suitable vacancies. All job-related questions are discussed only at the time of contact. Please note, there is no need to contact us via Live Chat regarding this matter or send multiple applications.

Responsible Gaming


What types of limits may I place on my account?

AFUN currently supports 2 different limits. The 1st one is a deposit limit. This limit allows you to set a limit in how much you can deposit in a certain time period.

Our 2nd limit is a suspension of your account. By suspending your account you will no longer be able to access your account for the timeframe that you’ve entered.

In order to limit your account, please sign in to your account and go to  direct.lc.chat/14042772

Deposits and Withdraws


Why do I need to verify my account and send in my documents?

In order for AFUN to comply with the laws & regulations we must occasionally ask our customers to verify their account by supplying documentation. Please complete all pending documentation requirements before withdrawing your funds. To verify your account click on Account > Documents.


Which documents are accepted as a proof of ID?

Any government issued Passport, Driver’s License, or national ID card is accepted. The identification must be a valid government-issued photo ID.


Which documents are accepted as proof of address?

AFUN accepts any government issued letter, bank statement, electricity bill, water bill, utility bill, rental agreement. Whatever document you choose, please make sure the document is not older than 3 months, and your name is clearly visible.


How long does document verification take?

Verifications will be processed within 48 hours after your documents have been uploaded. Please make sure that all pending documents have been uploaded correctly so that we can validate them.


How do I change my account's data or personal information?

Please sign in to your account and go to https://www.afun.com/#/mine You will be able to change your details there.


Is it safe to upload my documents to AFUN?

All documents provided to AFUN are kept in a secure environment and are only accessible to our highly trained finance department. In the absence of these senior officials, no AFUN employee or vendor may give away their identity documents.

PLAY WiSELY!